Shipping policy

Shipping Policy

At Pareo Connection, we are committed to delivering your products safely, quickly, and efficiently. Below are the details of our shipping policy:

1. Shipping Areas
We ship to all of Spain and the European Union. If you're placing an order from outside these areas, please contact us before completing your purchase to confirm availability.

2. Delivery Times

  • Standard domestic shipping: 3 to 7 business days

  • Express domestic shipping: 1 to 3 business days

  • International shipping: 7 to 15 business days (may vary depending on destination and customs)

Note: Delivery times may vary during high-demand periods, promotional events, or due to external factors such as weather conditions.

3. Shipping Costs

  • Domestic orders:
    Standard shipping rates apply.

  • International orders:
    Shipping cost is calculated at checkout based on the destination and package weight.

4. Order Processing
Orders are processed within 1 to 2 business days after payment confirmation.
We do not ship on weekends or public holidays.

5. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, so you can monitor your package at any time.

6. Delivery Issues
If your order hasn’t arrived within the estimated time, we recommend that you:

  • Check the tracking information provided

  • Confirm that the shipping address entered was correct

  • Contact our customer service team at [email or contact form]

7. Returned Orders Due to Incorrect Address or Missed Delivery
If a package is returned to us due to an incorrect address or failure to claim it, we’ll contact you to arrange a new shipment. In such cases, the customer will be responsible for the reshipping costs.